Privacy Policy

1. Overview & Data Controller

This Privacy Policy governs the practices of Meltcat Co., Ltd. ("Meltcat Games", "we", "us", or "our"), registered in Pathum Thani, Thailand, regarding our website (meltcat.games) and our current, legacy, and upcoming interactive video games and applications, including Resus Weeks and Resus Days.

If you have questions, feedback, or requests regarding this policy or your personal data, you may reach our designated data controller directly at privacy@meltcat.games.

2. Information We Collect

A. Website Interactions

When visiting our website, minimal standard HTTP logs (such as your IP address, browser type, referring URL, and access timestamps) are processed strictly for technical network diagnostics and DDoS prevention via Cloudflare. We do not use third-party behavioral advertising trackers, canvas fingerprinting, or invasive marketing cookies. All website typography (Geist and Inter) is self-hosted directly from our own static origin; no connection is established to Google Fonts and no IP addresses are shared with external font CDNs.

B. Game Applications

Our game titles prioritize local data storage. Game progress, level completions, and clinical simulation scores are primarily stored locally on your device. For cloud synchronization (where applicable via Apple Game Center, Google Play Games Services, or Steam Cloud), data transmission is handled through the respective platform provider’s authenticated APIs.

C. Direct Communications

If you contact our support team at support@meltcat.games or hi@meltcat.games, we collect your email address and message content solely to investigate, troubleshoot, and reply to your inquiry.

3. How We Use Your Data

• To operate, maintain, and protect the security of our website and applications.
• To facilitate customer support, bug fixes, and developer inquiries.
• To test, balance, and optimize game features based on aggregated, non-identifying telemetry.
• To comply with legal obligations and platform compliance rules established by Apple, Google, and Steam.

We never sell, rent, or trade your personal data to data brokers or third-party advertisers.

4. Third-Party Services & Community

Our site and applications may link to trusted external platforms:

• Cloudflare Pages: Static hosting, edge caching, and DDoS defense.
• Discord: Community discussions, game announcements, and beta playtesting feedback. When interacting on Discord, your activity is governed by Discord’s Privacy Policy.
• YouTube: Video trailers for Resus Days use a click-to-load facade with preview thumbnails hosted locally on our own servers. Video players load through privacy-enhanced mode (youtube-nocookie.com) only when you explicitly click to play a video, at which point Google and YouTube collect viewing analytics and apply their privacy policy.
• Storefronts (App Store, Google Play, Steam): Transactions, download delivery, and billing are governed by Apple Inc., Google LLC, and Valve Corporation respectively.

5. User Rights & Data Deletion

Regardless of your geographic location, you retain full rights to:

• Request a copy of any personal data we hold about you.
• Request immediate correction of inaccurate information.
• Request complete deletion of your personal data from our systems.

To exercise any of these rights, email privacy@meltcat.games with your request. We review and process verified requests within thirty (30) business days.

6. Children's Privacy

Our medical simulation games and websites are intended for general audiences, clinicians, and medical trainees. We do not knowingly collect personal information from children under the age of 13 (or under 16 in certain jurisdictions). If we discover that personal data has been inadvertently collected from a child, we will promptly delete it.

7. Changes to this Policy

We may update this Privacy Policy from time to time to reflect game releases, platform requirements, or statutory changes. Any revisions will be published on this page with an updated effective date.